RJ and Makay

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Large banks have captured more of the investments of young bank clients as compared to their older and wealthier baby boomer customers, according to a new Aite Group report.  The study found that 50% of Generation Y customers at large banks consider their bank to be their primary investment provider.  Less than 25% of baby boomers felt the same.

Maybe consumers learned something from the recession after all? According to the top six credit card issuers, customers are getting better about paying their bills.

On Tuesday, Bank of America, Chase, Citibank, American Express, Capital One, and Discover all completed regulatory filings detailing credit card delinquencies from January to February. In a trend that began a year ago, three of the companies reported that delinquencies fell in February.

The results are in: Bank of America is considered the best bank by Keynote Competitive Research, which has been studying customer experience best practices in banking and sales for 12 years. Keynote evaluates 25 large and regional banks in more than 300 relevant areas and releases its findings in "Scorecards" twice annually.

BofA earned first-place honors with an overall score of 89 out of 100 on Keynote's Q4 2010 Scorecards for Financial Services, Banking Edition. The bank placed first in the Functionality and Privacy & Security categories and in all five required tasks: Open Accounts, Look-Up Information, Transact, Get Service, and Learn and Plan. It was the second consecutive time BofA received Keynote's #1 overall ranking.