RJ and Makay

Going forward, look for the insurance industry to increasingly adopt cloud computing so it can offer more affordable, more flexible services. Cloud computing refers to any web-based service that is an “expandable and on demand resource,” says Andy Scurto, president of ISCS, a software and services provider for the property-casualty insurance industry.

Some insurance agencies have implemented cloud services without realizing it, shows a recent Virtacore Systems survey. In the survey, about 54% of those using web-based software for email, CRM, productivity, or conferencing did not identify them as cloud applications. “People are starting to realize that cloud computing can save a lot of money and a lot of headaches, and can basically give you a lot more solid infrastructure with a lot less cost,” Scurto says.