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RJ & Makay

Our view of news, events and human capital trends in the financial services industry.
Tags >> credit cards

Insurer mobile investment high despite low utilization

Posted by RJ and Makay on May 10, 2012

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Mobile appsAs finance companies invest in mobile technology more than any other industry, insurance firms account for more than 40% of that spending, according to “Mobile Insights for Finance Brands,” a new study sponsored by mobile advertising platform company Millennial Media and Internet market researcher ComScore.

Cross-selling not producing expected results: Aite Group

Posted by RJ and Makay on Sep 12, 2011

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U.S. banks have been pushing wealth management personnel to sell investment products to credit card and mortgage customers, but are not getting the results they had hoped for from these cross-selling efforts.  Aite Group’s first quarter survey of 75 bank financial advisors found that 33% of financial advisors said they generated no revenue from internal referrals.

Credit card delinquencies going down

Posted by RJ and Makay on Mar 18, 2011

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Credit card delinquencies going downMaybe consumers learned something from the recession after all? According to the top six credit card issuers, customers are getting better about paying their bills.

On Tuesday, Bank of America, Chase, Citibank, American Express, Capital One, and Discover all completed regulatory filings detailing credit card delinquencies from January to February. In a trend that began a year ago, three of the companies reported that delinquencies fell in February.