property/casualty insurance
P/C insurers rebound in fourth quarter of 2011Posted by RJ and Makay on Apr 18, 2012 |
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Private U.S. property/casualty insurers’ net income fell to $19.1 billion in 2011, down from $35.2 billion in 2010, according to Insurance Services Office Inc. (ISO) and the Property Casualty Insurers Association of America (PCI). Despite the deteriorating results, the industry ended the year with strong forth-quarter performance. Insurers’ overall profitability, as measured by the rate of return on average policyholders’ surplus, fell to 3.5% in 2011 from 6.6% in 2010.
U.S. insurance customers are requesting their carriers to provide more personalized customer service and to reward their business loyalty, according to the 
A new study by the Ward Group estimates that contingent commission payouts to insurance agencies will be 12% higher in 2012 compared to 2011. Carriers are continuing to increase volume and premium requirements for agencies amid slowing agency appointments and terminations. The study emerges as insurers make changes in how they compensate agents.
